Usability tip: Implement web page titles as inverted breadcrumbs

In the past, I implemented web page titles (i.e. the code in the <title> tag) the same way that one would implement a breadcrumb – that is, from the least-specific to most specific. For example:
Web Site Name: Category: Page Name
That is similar to how a breadcrumb would look:
Home > Category > Page Name
Note that I [...]

Popularity: 9% [?]

Outlining textbox input fields (and getting it to work in IE)

While using Google GMail today, I noticed that they put a blue highlighting around the text input boxes when they have input focus. It’s a nice touch that makes it just a bit easier for users to identify which field their typing in. (Safari users, of course, get this on all web sites out of [...]

Popularity: 10% [?]

The case against splash pages

From time to time, clients ask me if I’d include a “splash page” for their web site. In every situation, I try very hard to convince them not to do this.
I just had a client ask me about having a “start page link to the home page” (in other words, a splash page), and here’s [...]

Popularity: 10% [?]

Is Verizon FiOS TV in your area? Don’t try checking online.

It seems I always have usability issues with Verizon’s web sites. After checking to see if, after two weeks, they figured out why an old cell phone number of mine was still showing up on my online profile (they didn’t, it’s still there), I decided to see if FiOS TV was in my area.
They have [...]

Popularity: 12% [?]

Verizon lets you debug your own form submissions

About a week ago, I had to contact Verizon to find out why a cell phone number I haven’t owned for three years was showing up on my online statement. In the process of the call, they reset my online account password, and now I can’t log in. (Hence the misuse of the phrase customer [...]

Popularity: 12% [?]