It seems I always have usability issues with Verizon‘s web sites. After checking to see if, after two weeks, they figured out why an old cell phone number of mine was still showing up on my online profile (they didn’t, it’s still there), I decided to see if FiOS TV was in my area.
They have a nifty Check Availability page where you enter your phone number (if an existing Verizon customer) or address to find out if you can get this service. Being a Verizon customer, I enter my phone number, click the “Can I get it” button, and wait…
While you wait, you do get a little graphic that is somewhat more useful than a spinning Ajax cursor.
So, is FiOS TV available to me? Well, I don’t know. The response you get says nothing about FiOS TV — instead, it tells you about your FiOS internet service.
But wait, that isn’t what I asked! I wanted to know about FiOS TV! I am well aware that I already have FiOS Internet Service.
Alas, there’s apparently no easy way to find out online. Sometimes, you just can’t find what you’re looking for.
Unrelated but related — why did they spell it FiOS? Why the lower case “i”? Was FIOS ruled out for some reason? Or is it an acronym where only the F, O, and S dictate new words (perhaps Fi is for “Fiber”)?
According to Wikipedia’s FiOS article, “Verizon has cited the fact that “fios” is an Irish word for “knowledge.” If that’s the case, couldn’t they just make it FIOS? After all, it’s so hard to type FiOS… Maybe a marketing guru told them that the lower case “i” makes it “cool, hip, and Web 2.0.”
In any case, look elsewhere for your FiOS TV availability.