On Monday, I’ll be back in the role of an independent consultant, so I’m upgrading services in my office so I can work efficiently. One thing I want to do is upgrade from a plain old DSL line to a business FIOS line. I have FIOS at home and I’m very happy with it, so it’s time for FIOS at work.
I went to Verizon’s web site and started the online ordering process for FIOS. I got to the page where I can pick my router, and clicked the NEXT button. Sorry, no can do; the button uses JavaScript, and the code has an error in it, so you can’t go any further.
![JavaScript errors when ordering Verizon FIOS online](/wp-content/uploads/2007/12/verizon-fios-js-error.gif)
Maybe it’s an issue between the web site and Firefox. After all, we can’t assume that Verizon’s web programmers would support all web browsers, so I tried the same with IE7.
How did things fare with IE7? Worse. Click the order button on Verizon’s Packages and Prices page, and get a nice ASP.Net script error.
I don’t know what’s scarier: the inability to submit an order form using Firefox, the inability to start an order form using Internet Explorer, or the fact that they don’t have custom ASP.Net error pages.