Quote: How to manage a client’s expectations

How to manage a client’s expectations:

It’s not about bending over backwards for the client. It’s about making the client think your bending over backwards when you’re not bending at all.

Not sure if I heard that from someone else or made it up myself, but I’m sure I learned it from someone much smarter than me!

Quote: Work less, accomplish more

From Productivity501.com:

Personally, I am not interested in working more.  I am very interested in accomplishing more.  Trying to accomplish more just by working more is the brute force “assembly line” method. It doesn’t scale.  Eventually, you will reach a point where you can’t do any more without having harmful side effects.

Honorable mention to Mark Shead’s comment on that statement:

There are a lot of things in business (and government) that could be simplified if people would simply ask “what would happen if we just stopped doing this?”

Thinking of that, I wonder what would happen if I just stopped writing on my blog? Hmm…