I recently ordered Verizion FIOS TV. Since I already have home phone and Internet service from Verizon, and wireless service from Verzion, I wanted to make sure I am getting a bundled rate. (They offer a bunch of “bundle prices”.) I went into an online chat with a Verizon customer representative. Here’s what happened.
It seems I always have usability issues with Verizon‘s web sites. After checking to see if, after two weeks, they figured out why an old cell phone number of mine was still showing up on my online profile (they didn’t, it’s still there), I decided to see if FiOS TV was in my area. They […]
About a week ago, I had to contact Verizon to find out why a cell phone number I haven’t owned for three years was showing up on my online statement. In the process of the call, they reset my online account password, and now I can’t log in. (Hence the misuse of the phrase customer […]
When I got home last night, I found out that I have no phone service. I did the usual — unplugged all phones, made sure everything was on the hook, checked for a dial tone using an old analog phone — and there was still no dial tone. Calling my home phone number from a […]
As if anyone who’s ever dealt with Verizon before didn’t know, their customer service and reliability are the pits. Due to the recent grief with my current DSL line, I’m in the process of getting a new line through a new ISP, TransBeam. Verizon was scheduled to install the local loop on Monday June 7 […]