I recently ordered Verizion FIOS TV. Since I already have home phone and Internet service from Verizon, and wireless service from Verzion, I wanted to make sure I am getting a bundled rate. (They offer a bunch of “bundle prices”.) I went into an online chat with a Verizon customer representative. Here’s what happened.
It seems I always have usability issues with Verizon‘s web sites. After checking to see if, after two weeks, they figured out why an old cell phone number of mine was still showing up on my online profile (they didn’t, it’s still there), I decided to see if FiOS TV was in my area. They […]
About a week ago, I had to contact Verizon to find out why a cell phone number I haven’t owned for three years was showing up on my online statement. In the process of the call, they reset my online account password, and now I can’t log in. (Hence the misuse of the phrase customer […]
When I got home last night, I found out that I have no phone service. I did the usual — unplugged all phones, made sure everything was on the hook, checked for a dial tone using an old analog phone — and there was still no dial tone. Calling my home phone number from a […]
As if anyone who’s ever dealt with Verizon before didn’t know, their customer service and reliability are the pits. Due to the recent grief with my current DSL line, I’m in the process of getting a new line through a new ISP, TransBeam. Verizon was scheduled to install the local loop on Monday June 7 […]
I’ve used a Palm Treo 650 for about 2 1/2 years, and it’s served me well (especially when teamed up with ChatterEmail). That being said, my Verizon Wireless contract is up for renewal, which means I can get a severely discounted new phone… or I can switch to a new provider. I was going to […]
Those who know me know that I am not a fan of Time Warner Cable, so when Verizon started offering FiOS TV in my area, I quickly signed up. This may sound odd, especially considering I’ve blogged quite a bit about Verizon in the past, and didn’t always have flattering things to say. Still, Verizon […]
Due to a failure of our router that connects us to the Internet, CSFBL is temporarily unavailable. A new router is expected to be received from Verizon on May 2, and we hope to be back online by the weekend. To be specific, the router didn’t completely fail. The router’s external interface (to the public […]
On Monday, I’ll be back in the role of an independent consultant, so I’m upgrading services in my office so I can work efficiently. One thing I want to do is upgrade from a plain old DSL line to a business FIOS line. I have FIOS at home and I’m very happy with it, so […]